Customer Feedback Survey

Please indicate your level of satisfaction with the following aspect of the service we provide by ticking the appropriate box and adding your valued comments.

Account Details

Name of Account: *

Account Code:

Address: *

eMail: *

Booking

Was your call answered quickly?: *

Were your details taken correctly?: *

Was your telephonist polite and helpful?: *

Journey

Was your taxi on time?: *

Was your driver polite and helpful?: *

Was your driver smartly dressed?: *

Was your taxi clean?: *

Complaints

Please complete this if you have had occassion to complain.

Were your listened to sympathetically?:

Were you replied to promptly?:

Were you happy with the outcome?:

Service Improvements

At Central, we are always looking to improve the service to all our customers. We would like to know if you are interested in the following products, please check the box if you would welcome these.

I am interested in:

Online Booking

Electronic Invoicing

Direct Debits

Automated Booking from Mobile Phone

Additional Feedback

Comments:

bookings

ONLINE BOOKINGS

Customer Feedback Survey

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Accounts

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